Warranty Policy

If within one year from the date of purchase this product fails due to a defect in material or workmanship, LUMEBOX®will repair or replace the product, or necessary components at no charge. This warranty does not cover:

  • Damage caused by accident, abuse, improper handling or user error;
  • Units subjected to unauthorized repairs;
  • Units not used in accordance with the instructions;
  • Damage exceeding the cost of the product;
  • Deterioration of the delivered product resulting from abnormal storage, use and/or safe guarding conditions

This warranty guarantees specific legal rights, and other rights that may vary from country to country and state to state. Please contact us at: help@thelumebox.com. Warranty does not cover products purchased through a 3rd party business entity, dealer or unauthorized retailer. Warranty only covers products purchased directly through LUMEBOX®.

LUMEBOX® LLC warranty applies only to products purchased through thelumebox.com. This limited warranty applies to consumer use only.

LUMEBOX® warrants the product against defects materials and workmanship when used normally in accordance with the applicable instructions for use provided in the user guide for the product during the applicable warranty period. During the warranty period, LUMEBOX® will repair or replace, at no charge (unless a restocking fee applies) defective product because of improper material or workmanship, under normal use and maintenance.

If during the applicable warranty period you submit a valid claim to LUMEBOX®, we will, (i) repair the product at no charge, using new or refurbished replacement products or parts of Products, or (ii) replace the product with a functionally equivalent product at no charge, or (iii) exchange the product for a refund of the purchase price. Shipping and handling charges will be the responsibility of the buyer. 

The warranty period is good for a one (1) year limited warranty and a 30-day return policy.

This limited warranty does not apply to: (a) cosmetic damage; (b) damage caused failure to follow the product instructions or to perform any preventive maintenance; (c) modifications; (d) unauthorized repair; (e) damage due to transportation; (f) damage due to liquid contact; (g) damage due to storage; (h) theft or loss of the product; (i) defects caused by normal wear and tear or otherwise due to the normal aging of the product; and (j) to damage due to external causes such as accidents, abuse, damage by natural causes like lightning, floods, or other natural disasters, or other actions or events beyond the reasonable control of LUMEBOX®. In addition, component parts or products manufactured by a third party may constitute, contain, be contained in, incorporated into, attached to or packaged together with the product. Third Party Products are not covered. LUMEBOX® makes no representations or warranties with respect to any third-party product, including any (a) warranty of merchantability; (b) warranty of fitness for a particular purpose; (c) warranty of title; or (d) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.

To obtain warranty service, you must first submit a request to: help@thelumebox.com Once completed in its entirety, our service team will contact the customer via email to provide support. All claims must be submitted by the original purchaser. 

Please note, in order to proceed with a service request, you may be instructed to comply with various troubleshooting tasks, per the request of our service team. In the instance your device should require service and/or repair, our service team will provide additional instructions for the device(s) to be shipped to our service center. All services and/or repairs must be completed by LUMEBOX®.  Upon completion of our post-service testing, the device will be shipped back to the customer.

Except to the extent prohibited by applicable law, all implied warranties (including, without limitation, warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of the applicable warranty period. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Except as provided in this warranty and to the maximum extent permitted by law, the company is not responsible to buyer or any third party for direct, special, incidental or consequential damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property. LUMEBOX®’s liability shall under no circumstances exceed the actual amount paid by you for the defective product. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The foregoing limitations shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. This limited warranty shall be governed by the laws of the State of California without regard to its conflict of law provisions.

Risk of Loss

Buyer agrees to use LUMEBOX® products only in the manner for which it is intended and in compliance with the instructions and warnings set forth in the operating and service manual included with the product.  Buyer is responsible for, and assumes all risk of, loss or theft of, or damage to, the products provided to it hereunder. The products shall be covered by the warranty set forth in the operating and service manual included with the products. Except as set forth in the operating and service manual, Company makes no warranty, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, and specifically disclaims all liability for indirect or consequential damages.

Buyer agrees to defend, indemnify, and hold harmless LUMEBOX®, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, suits, actions, demands, disputes, allegations, or investigations brought by any third party, governmental authority, or industry body, and all liabilities, damages, losses, costs, and expenses, including without limitation reasonable attorneys’ fees, arising out of or in any way connected with (i) Buyer’s access to or use of the LUMEBOX® website, including, without limitation, Buyer’s access to or use of any information presented on or through the LUMEBOX® website, (ii) Buyer’s user contributions to the Company website, (iii) Buyer’s breach or alleged breach of any warranties made by Buyer hereunder or Buyer’s violation of any other provision of these terms, or (iv) Buyer’s violation of any law or the rights of a third-party. LUMEBOX® reserves the right to assume control of the defense of any third-party claim that is subject to indemnification by Buyer, in which event Buyer will cooperate with LUMEBOX® in asserting any available defenses.